PRICING
Prices remain the same for all ages. Neither stylists are able to offer discounts to a certain age group. Clients or Guardians of those attending are advised to view our prices or call us to discuss anything they are unsure of prior to an appointment. Hair products, time and the overall experience at BRHAIVE is generally the same for each client, regardless of age and prices are based on the service and experience we offer as a whole. Clients under the age of 16yrs are advised to attend a consultation with a guardian pre-service and must have parental permission before a service can be carried out.

MESSAGES
We no longer take emails and kindly ask clients to give us a call during our salon opening hours or, leave us a message to get back to you.

CHILDREN
With BRHAIVE being influenced around wellness and relaxing- we have made a conscious decision not to allow children under the age of 12yrs into the salon. We kindly ask for childcare to be arranged before attending your appointment.

PATCH TESTING
Patch tests before colouring services are required 48 hours prior to all new clients. We may ask to do a re-patch test after a certain amount of time or during the COVID-19 pandemic.

No appointment is required for this and clients are free to pop in anytime during our salon opening hours.

CONSULTATIONS
We advise consultations for anyone who is looking for a change, needs general advice, or is unsure of what to expect. Please bear in mind that we cannot offer hair advice over the phone/message and a consultation is required.

Parents/guardians of children attending under the age of 16yrs are advised to be present throughout a consultation. We must also have parental permission before carrying out a service to children 16 years and under. We may not be able to perform colouring services to children under the age of 16yrs.

Parents/guardians are advised to attend consultations to be made aware of the service, price and maintenance costs.

Please refer to our price menu for more details.

COMPLAINTS
We each have a 7-day service redo policy which commences from the main appointment date. We will correct any mistakes that we feel are necessary, free of charge, but will not be responsible for clients who asked for a desired look that was completed successfully and realistically upon the consultation.

We are passionate about giving our clients an educational service. Consultations are advised before any new colour service and colours are thoroughly explained before starting a process. This helps the client to understand any colour processes -which may take longer than expected- and potentially stops redos from accruing.

Redos do not happen often, but when they do, it’s important to know how to approach them the right way.

We ask clients who are unhappy with their service to contact their stylist or ask to speak to the relevant stylist upon calling us. You will be asked if necessary to pop back to the salon to discuss your issues and we will happily accommodate your needs.

DEPOSITS
New clients may be asked to pay a £15 deposit upon booking. This is transferable for appointments changed up to 2 weeks prior to the service date but is non-refundable unless changed by the stylist.