WE ARE AN ADULTS ONLY SALON AND KINDLY ASK CHILDCARE TO BE ARRANGED BEFORE YOUR VISIT WITH US (12YRS+)

WE UNDERSTAND THAT ARRANGING CHILD CARE CAN BE TRICKY! HOWEVER IN LINE WITH OUR SALONS ETHOS, WE ENCOURAGE EVERYONE WHO VISITS BRHAIVE TO TAKE TIME OUT FOR THEMSELVES AND THEIR WELLBEING. WE FEEL THAT EVERYONE SHOULD HAVE THE OPPORTUNITY TO EXPERIENCE TIME FOR THEMSELVES EVERY ONCE IN A WHILE AND HAVING THIS POLICY GIVES OUR CUSTOMERS THE OPPORTUNITY TO FULLY RELAX DURING THEIR TIME WITH US.

WE CANNOT PERFORM COLOUR SERVICES ON ANYONE UNDER THE AGE OF 16YRS. ANYONE OF THIS AGE WILL REQUIRE PARENTAL PERMISSION AND WE REQUIRE A GUARDIAN TO BE PRESENT DURING THE INITIAL CONSULTATION SO THAT PRICES AND EXPECTATIONS CAN BE THOROUGHLY TALKED ABOUT PRIOR TO COMPLETING THE SERVICES.

PATCH TESTS ARE REQUIRED AT-LEAST 48HRS PRIOR FOR NEW COLOUR APPOINTMENTS. PATCH TESTING IS A LEGAL REQUIREMENT WHEN VISITING A NEW SALON

WE CANNOT PERFORM COLOUR SERVICES WITHOUT A PATCH TEST AND WE ARE UNABLE TO ACCEPT WAIVERS FROM CUSTOMERS.

WE RESERVE THE RIGHT TO REFUSE A COLOUR SERVICE IF A PATCH TEST HASN’T BEEN CARRIED OUT WITHIN THE CORRECT TIME FRAME.

IT IS THE CUSTOMERS RESPONSIBILITY TO ARRANGE A CONVENIENT TIME WITHIN SALON HOURS TO COME FOR A PATCH TEST. CLIENTS ARE MADE AWARE OF OUR PATCH TESTING POLICIES WHEN MAKING AN APPOINTMENT OVER THE PHONE OR ONLINE.

Cancellation Terms: All bookings made online require a 30% deposit which In the event that you cancel an appointment within 48 hours of the appointment date, your deposit will be used to cover costs incurred by us in maintaining availability of our employees and resources. All bookings made over the phone will require you to hold your card details on our system, so that if less than 48hrs notice has been given we reserve the right to charge your card 30% of the appointment booked in. If you did rebook and attend your appointment within 2 weeks of cancelling, your deposit/charge will not be refunded but will be transferred to the next appointment. You may be asked to make another deposit payment online to secure your second date, but your charged deposit will be removed when you attend your appointment. If you don't wish to rebook then your deposit will be non-refundable or your card will be charged. We reserve the right to change the above terms at any time upon notice.

We require card details to be held on system before bookings can be confirmed.

If you are booking online or via the app, it is important you book the right services to avoid extra and unexpected charges on the day of the appointment. Bookings made online are not managed by staff members at BRHAIVE and it is the clients responsibility to book their services accordingly. Please call the salon if you are unsure on what/how to book an appointment.

We offer free consultations for customers who are unsure on what they need to book in for. Please book a consultation or call the salon if you are unsure or need some hair advice before booking the correct service.

There is a guidance section on the APP which explains a step by step on how to book appointments the correct way. If you do not book a finishing service such as toner/blowdry/cut and finish to your colour bookings then the system will provide a 'finishing' service so that there’s still time for the stylist to complete the service. However this will not show up as a fee on the app which will mean extra costs will incur at the time of your appointment.

The salon cannot be held responsible for adding extra charges to finish a service if the booking has not been booked properly online. The system will not tell us if a customer has booked incorrectly until at the point we check out the sale.

‘Time Out’ for our staff is important to us as a salon and what we stand for as a brand. All admin including Direct messages on social media and emails are not monitored for this reason and we kindly ask for customers with enquiries to call the salon during salon hours.

The time our staff spend at work is usually making people feel amazing, and if they aren’t doing that they are posting fabulous content for customers to see. Therefor there is not enough time in a working day to keep track of admin and respond to enquiries. Our stylists time away from work is an important part of managing a healthy work life balance and general wellbeing.

Stylists social media messages are not monitored as well as BRHAIVE. You can book a consultation online or via our app if you are seeking general hair advice.

We like to hope redo’s don’t happen often, but when they do it is important for us to be able to handle them in the best way possible.

We strongly value customer service and want all of our customers to feel happy and confident with the way their hair looks.

We kindly ask for 7 business days notice from the time of the appointment to rectify anything the customer feels is needed. We will try our best to accommodate and provide an appointment within this time frame, but a 7 business day notice is initially required for us to be able to rectify any mistakes in good time and free of charge.

If you are unhappy with your hair, we would usually expect no more than 7 working days notice to let us know. Anything after this may incur in a charge to rectify. We expect hair colours to change as the hair is washed numerous times. Regrowth is expected to start around 2+ weeks and this is an important factor we consider when setting a free of charge redo time period.

We cannot offer refunds under any circumstance. Customers will be invited back to the salon for a redo service or in the event of a bad experience a free future service or credit on account may be granted.