At Brhaive, we believe in the importance of self-care and personal time. To enhance your experience, we operate as an adults-only salon and kindly ask that you arrange childcare before your visit. (Excluding Mummy and Baby Sessions running 3rd Tuesday of every month) This allows you to fully relax and enjoy our services. Additionally, please be aware that color treatments are available only for clients aged 16 and above, with necessary parental consent for younger individuals. We appreciate your cooperation!

 It is essential to note that patch testing for new clients is a legal requirement for our colouring services. Please remember that we are closed on Sundays. Therefore, if your appointment is scheduled for Tuesday, you must complete your patch test by the previous Saturday. We reserve the right to refuse services without a valid patch test. Thank you for your understanding.

Please be informed of our cancellation policy: A 30% deposit is required for all online bookings. If you cancel within 48 hours of your appointment, this deposit will be non-refundable, as it covers the costs of maintaining our resources. For phone bookings, card details will be held, and a charge may apply for late cancellations. If you choose to rebook within two weeks, your deposit can be transferred to the new appointment. We appreciate your understanding and cooperation

When you refer a friend, you’ll receive a Refer-a-Friend card. Give the card to your friend — they should write your name on it and bring it with them to their appointment.

Both you and your friend will receive your rewards once the card is handed in at the service. The card must be presented and submitted during the appointment to keep everything logged and clear.

We cannot provide rewards for referrals without a card.

To ensure a seamless experience at BRHAIVE, please take a moment to book the correct services online or via our app. Misbookings can lead to unexpected charges on the day of your appointment. If you are uncertain about what to book, we encourage you to take advantage of our free consultations or contact the salon directly for guidance. Remember, the app features a helpful step-by-step guide for booking. Your satisfaction is our priority!

At our salon, we prioritize the well-being of our staff, which is why we implement 'Time Out' periods. During these times, we do not monitor direct messages or emails. We kindly ask our valued customers to reach out via phone during salon hours for any inquiries. Thank you for your understanding.

The time our staff spend at work is usually making people feel amazing, and if they aren’t doing that they are posting fabulous content for customers to see. Therefor there is not enough time in a working day to keep track of admin and respond to enquiries. Our stylists time away from work is an important part of managing a healthy work life balance and general wellbeing.

Stylists social media messages are not monitored as well as BRHAIVE. You can book a consultation online or via our app if you are seeking general hair advice.

When you book hair extensions with us, we order the hair through our trusted third-party suppliers. The cost of the hair is included in your appointment and paid through us.

While we carefully fit and colour-match your extensions at the time of your consultation and order, we cannot be held liable for any issues related to the hair itself, including but not limited to colour fading, quality, or performance, as these are supplied by a third party.

By agreeing to your extensions order, you accept that we are not responsible for supplier-related issues. If you wish to contact the supplier directly, please get in touch and we can provide their details.

We will always do our best to support you with goodwill and customer care should any issues arise, in line with our values, but liability for the supplied hair remains with the supplier.

We strive to provide exceptional service and ensure that every client is delighted with their hair. In the rare event that a redo is necessary, we kindly request a notice of 7 business days from your appointment. This timeframe allows us to rectify any issues at no additional cost. Please keep in mind that hair colour can change with washing, and regrowth is expected. We appreciate your cooperation and are here to help you achieve the look you desire.